Samarco offers interaction channels such as the Relationship Central and the Ombudsman.
The Relationship Center is one of the ways in which Samarco maintains an open dialogue with all the municipalities and communities where it operates. To clarify doubts and to register suggestions and complaints, send email to firstname.lastname@example.org. The messages sent will be analyzed and answered as soon as possible.
You can also get in touch by calling 0800 033 8485. Service from Monday to Friday (except holidays), from 8:30 a.m. to 12:00 p.m. and from 1:30 p.m. to 5:00 p.m.
We are also available on our Facebook page, where you can send your concerns via private message.
For matters of remediation and compensation of the impacts caused by the rupture of the Fundão dam, contact the Renova Foundation through the channels of relationship: 0800 031 2303 (Monday to Saturday, 8 am to 8 pm) or www.fundacaorenova.org/en/contact.